General information

Do I have to create an account to order from
Is my email address mandatory?


Can I buy frames without adding lenses?
What frame size should I choose?
Which frames complement my face best?
How do I use the Virtual try-on feature, Virtual Mirror?


What type of lens material is best for my prescription?
Which lens coatings should I choose for my eyeglasses?
What if I can't see well in my new progressive lenses?
What is the difference between bi-focal and progressive lenses?

Payment, Insurance and Flexible Spending Account

How do I use my vision insurance to pay for my new glasses?
May I use my Flexible Spending Account (FSA?) or Health Savings Account (HSA) to pay for my eyewear purchase?
What forms of payment do you accept?

Eyewear Prescriptions

How do I read my prescription?


When will I receive my order?
Is the shipping free?

About your frames

How do I adjust my frames?


How do I contact you?